Highlights
Today we’re beginning Case Study 2, but before we start today’s lesson, let’s take a couple of minutes and recap Case Study 1. remember - in Case Study 1 we visited the Olympic Hotel in Seattle, Washington. Here are some highlights.
IRENE:   Uh-hmm.    
MICHAEL:   And then…    
IRENE:   Very good.    
MICHAEL:   … Could we have that faxed?    
TOM: How much revenue are we talking about?
WISTAR:   Hi, Julia    
JULIA:   Hi, Wistar.    
WISTAR:   How full are we running right now?   
BRITTA:   Well, basically I’ve been involved in the hospitality industry for the last seven years.    
NARRATOR: Case Study 2 - Getting the details straight…. This is Jan Strendland, a Project Manager for Seafirst Design. She manages construction and design for large corporate offices, which involves a lot of responsibility and many complicated details. Jan’s job requires both artistic ability and management skills. Jan often uses CAD, or Computer Aided Design, in her work.
HOST: If you missed these first three programs, you can catch up by watching programs 1, 2, and 3. Now let’s begin today’s lesson. Todat we’re going to visit a company that specializes in designing office building. Are you ready?
HOST: Let’s interrupt the program for a few minutes and talk directly to Jan about what she does. We’ll take turns - I’ll talk to her first, and then you can do the interviewing yourself.
HOST: Now it’s your turn. You do the interviewing. Unfortunately, Jan is “canned” not live in person, so she won’t wait for you to speak. That means you can’t hesitate very much. You have to speak right away. Are you ready? Remember - you have to start the conversation.
YOU: HI, Jan!
YOU: How are you today?
YOU: Tell me about your job and what you do. 
YOU: Interesting…. What project are you working on now?
A courier delivers a proposal.
Now pretend you are Jan. Speak to Carmen. Use the following dialogue. 
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YOU: Great! Thanks, Carmen.
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YOU: How’s the weather?
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Use the following dialogue:
HOST: How did you do? I hope you didn’t have too much trouble speaking at the right time. Now let’s go on with the lesson. We’re going to meet Carmen, and the Paul. Ready?
Paul asks about design requirements.
YOU: I have a couple of questions on the Request for Proposal.
YOU: Do you really want to have 5000 square feet for the operations area? It seems a little light.
YOU: Another question.
YOU: Is this part of the operations area a high customer contact space?
Are you ready? Remember: You start the conversation.
JAN: Get the basics of the American - or English - language down, and maybe get even an introductory book (or something) to the field that you’re interested in - something very basic so you can pick up on what some of the key words are that are used, and terminologies that are used. Read trade magazines: that’s an excellent way of learning what the different facets to the field are.
HOST: Well, that’s all the time we have for today. But we’ll continue with Case Study 2 in the next program…. I hope you enjoyed today’s lesson, and I hope you’ll be with us next time for Program 5. until then, bye now.
Are you ready? Remember: Carmen will start the conversation.
What advice would you give to students of English?
TOM: Here.    
KIT: Right.    
TOM: So what I’d like you to do…. I want to show you what they need as fas as space is concerned, and… go ahead and book it, and send them a contract.    
Today's topics:
Now pretend you are Paul. Speak to Jan. Use the following dialogue. 
Jan Strensland
Highlights
- Highlights: Case Study 1
- Getting the details straight
- Be cheerful!
- Clarifying details
Getting the details straight (1)
Getting the details straight (2)
Be cheerful!
Clarifying Details